FAQ

Practical answers for a beta product.

DivotData is focused on the core loop: upload a simulator session, get one card, practice the block, and retest.

Which simulators are supported?

Generic CSV is the safest path today. Several simulator-specific exports are in beta, and compatibility is expanding as real files are validated.

Do I need an account?

Uploads currently save to a signed-in notebook. Facility guest-card workflows are planned so guests can receive a no-login card and claim it later.

Can I use a CSV?

Yes. A shot-level CSV, TSV, XLSX file, JSON file, or pasted table can work if it includes clear headers and measured shot rows.

Is this replacing my golf coach?

No. DivotData is designed to make between-lesson practice clearer. Coaches can review, edit, approve, and assign cards.

Can launch-monitor data prove a swing fault?

Not by itself. It can detect ball-flight and delivery patterns, but exact mechanics need coach review, strike data, or other context.

What happens if my data does not include player names?

Single-player sessions usually work. Facility or group sessions may need manual assignment before reliable guest cards can be generated.

How do facility guest cards work?

The planned workflow lets staff create a bay session, upload once, generate guest cards, and let golfers claim cards later.

How does retesting work?

Each Divot Card includes a matched retest protocol, such as 20 stock shots to the same target, plus pass/fail criteria.

What data do you store?

During beta, DivotData stores account data, uploaded simulator files or backups, parsed shot summaries, notes, and generated practice insights.

Can I delete my data?

Yes. You can remove uploaded files and simulator history in the app. For account-level deletion requests, contact support@getdivotdata.com.

What if the upload fails?

Try a smaller or cleaner shot-level export, confirm the file type, or contact support with the simulator source and upload issue.

Is this free?

The current beta starts with a free first Divot Card. Founder and pilot pricing may be offered while the parser, card quality, and retest loop are being validated.

What is a Divot Card?

A Divot Card is one focused practice assignment from a simulator session. It states what changed, why it matters, what to practice, and how to retest it.

What does confidence mean?

Confidence describes how strongly the available data supports the pattern and likely focus. Ball-flight confidence can be high while exact mechanical-cause confidence stays low.

What does data quality mean?

Data quality scores the usefulness of the upload: club labels, carry or total distance, offline data, launch, spin, delivery metrics, shot order, sample size, and baseline/retest match quality.

Can I submit a simulator export for parser support?

Yes. Send the source, file type, and a sample export through contact/support. Real files are how compatibility moves from planned to beta to live.

Still stuck?

Send the simulator source and what failed.